FAQs

Finance is provided through the lender V12

V12 arrange and administer retail finance loans on behalf of Secure Trust Bank PLC, who is the lender. Secure Trust Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

The Minimum value per item to finance is £250.

If you are having difficulty using our finance system please check that the item you are trying to purchase qualifies for the £250 minimum spend.

If the item is £250 and you then add a down payment this will not work as it will take the amount to finance below the minimum.  Please adjust to £0 down payment

If in doubt please call us on 01823 665100 and we will be happy to help

Once you have chosen the amount you wish to finance and set the amount you wish to put down as a deposit (this can be £0). Proceed to the application and fill out all sections required.

We will be notified if your application is successful and we will then contact you to make arrangements to pay the deposit.  Once this is paid your item will be dispatched asap

Yes you can return any item with in 14 days.  Please notify us asap so that we can arrange this for you